Saturday, February 12, 2011

Dear Virgin Mobile

Dear Virgin Mobile:

Forgive me for contacting you all this way, but so far my efforts to get assistance in all the usual fashion have failed, including the contact us form on the Virgin Mobile website.

I am extremely disappointed in your mobile broadband service. In late October I purchased the usb Novatel device and used the service for one month. It was great. But in December I got free mobile internet for a time and did not reup until January 29th, when I discovered that the usb device no longer works. I was told another device would be fed exed to me overnight. That device wasn't even shipped for 2 days (so much for overnight) and then fed ex wouldn't deliver it because your customer service agent screwed up the address. This is the second time I have had a problem with Virgin Mobile and fedex. At christmas I ordered my son a cell phone. It was early December and should have been easily delivered before Christmas. It wasn't shipped until late December to arrive on or after the 28th. I canceled the order and bought a phone in a Radio Shack instead, but it took until January to get a refund on the canceled order.

So now I am out $80 for the original USB device, which worked for only a month. I have requested a return of the $40 monthly fee I paid on January 29th and haven't been able to use at all. It hasn't been refunded. When your products and service work, they work really well. But for me this has been a very expensive experiment where I have essentially paid $160 for internet service for one month, which is overpriced by any standard.

In the mean time, the shiny new phone that I bought for my son and that he loves has a battery issue. We've had it for less than 2 months and it won't hold a charge. I know that if I call your customer service number I am just going to be disappointed and frustrated again by the ineptitude. That's $140 for a phone that worked (really well) for about a month. This is becoming a pattern. Perhaps you need to put disclaimers on your products that they are meant for one month's usage only. I picked your company instead of adding my son to my T-Mobile account because you had better prices. But now I am seeing that you really do get what you pay for. In the many years I've had T-Mobile, I've never had a product break though I keep my phones long after the contract period.

All I want is a credit on the broken usb device so I can go buy another one in a store and not deal with your shipping problems and my son to have a phone that charges. But your customer service manager was incompetent, arrogant, and a few more words that I don't want to put in this letter. I just want my service and devices to work the way they are supposed to and you would have a loyal customer. Instead you have a very upset and decidedly poorer customer with no value to show for it.


(fyi- this was emailed to every Virgin Mobile & Novatel exec whose address I could find. If you all want to help, perhaps twittering and facebooking this to boost the signal would be lovely).

Friday, February 11, 2011

Fuck Yeah Egypt!

Mubarak has resigned.

The trouble with being poor is that it takes up all of your time.
Willem de Kooning

Thursday, February 10, 2011

this will make the virtuous foodies cry

alongwith the fuckwads who think America's poor people aren't poor
enough because they own tvs, the asswipes who run the people of
walmart website, and the this is why you're fat douchenozzles.

At the grocery store today the kid and i each got a super fancy
collosal cupcake from the bakery. mine was german chocolate, kid's was
black forrest and they were each the size of a newborn's head.
best part, they were $2.49 and paid for with food stamps. suck it you
tiresome blowhards, those cupcakes contain enough calories to get
through the day all in fat and sugar and chocolate. plus there was
fruit, coconut in mine and cherries in the kid's.
(afterwards we did have a super healthy veggie dinner of brussel
sprouts, salad and mashy potatoes but we could totally live on
cupcakes alone)

The trouble with being poor is that it takes up all of your time.
Willem de Kooning

to sum up what the whole world is thinking

fuck you Mubarak and the horse you rode in on. you are a wankstain on
the ass boil of society, you suck sour donkey balls, you're the king
of douchebaggery. in bulgaria they call you salad face. i curse you in
farsi and russian and hindu and italian with taunts about what your
tongue does to the rectal areas of various farm animals, mostly goats.
i wish you a lifetime of hemroids and kidneystones and impotence, you
fucking asswipe.

The trouble with being poor is that it takes up all of your time.
Willem de Kooning

nbc is reporting

that mumbarak is resigning tonight.

i don't know how much i trust the people who just spent 10 minutes
discussing lindsay lohan's 'Innapropriate court dress' (it was a white
sweater dress for fuck's sake. get over it) but if this is true then
w00t w00t for Egypt!!!

The trouble with being poor is that it takes up all of your time.
Willem de Kooning

language fatigue

I need some new go to insults. while i love 'douchebag' and 'asshat'
they are both now too common to have a real, visceral insult effect.
I've been kicking around 'fuck-knuckle' but i want something that
really hits you in the gut with awful. peeps, what words do you use?
rules for insults are ironclad: they must not insult a group of people
who are not the original insultee, including any insult ending in
-tard. If you have to explain how you insult isn't really sexist,
abelist, homophobic, etc then you probably shouldn't use it (douchebag
is the only word i've ever seen pass this becuase i am forever
explaining that douching and douchebags are universally bad for

The trouble with being poor is that it takes up all of your time.
Willem de Kooning

forrests and trees

in the shared items section is a piece from grasping reality with both
hands about the difficulty companies are having finding qualified
employees even with 14 million people who are unemployed (and the
scads of people who are underemployed). the author thinks the obvious,
classic econ 101 solution is to offer higher wages to fill those spots
He's missing the forest though. What those companies are saying
with their refusal to raise wages in order to attract a bigger, better
pool of workers is that they don't think the current
unemployed/disemployed rate is high enough yet. I bet my deliciously
fat ass that they won't think they have an acceptable applicant pool
to pick from until the published unemployment rate is closer to great
depression 25% levels, which if the real disemployment numbers hold
true would put us at 50% disemployment. Won't it be grand, when
employers can get high skill, college educated workers domestically
for minimum wage or less if they are salaried and outsourcing is over?

The trouble with being poor is that it takes up all of your time.
Willem de Kooning

Tuesday, February 08, 2011

I get mail

Gross and disgusting mail.
'I think your a hard core woman on the outside. But maybe your soft to
your man hidden deep down inside. i think the shell needs to crack and
im the hammer. lets see what youve got come on i dare you to reach out
and touch me'

Of course the only response to some gross dude emailing his desire to
hammer me till I crack is public shaming via blogpost. (ftr, all
typos and misspellings in the quote are original and not the product
of blogging via phone.)

The trouble with being poor is that it takes up all of your time.
Willem de Kooning

Monday, February 07, 2011

rq watches movies so you don't have to

The entire plot of The American can be summed up like this: George
Clooney has sex with gorgeous europeans, kills people.
the worst movie i ever saw (which is not this one) was Don't Look Now
with Donald Sutherland and Julie Christie. It's basically an extended
european sex vacation with dramatic shots of Venice interspersed with
shots of sutherland and christie rolling around in satin sheets, plus
there's a killer dwarf. the american belongs in this genre, european
sex vacation plus death (so it's art and not porn). i will give a tiny
nod of approval to the costume design though. i wanted every single
outfit the ladies wore when the could be bothered to wear clothes. so
i guess this makes the movie have more in common with dead model vogue
pictorials than with any actual film.

The trouble with being poor is that it takes up all of your time.
Willem de Kooning

what do you call

a president who reveres reagan, talks football on fox with bill
o'reilly, and courts thenational chamber of commerce?

you certainly can't delude yourself into thinking he's some kind of
stealth progressive. he's not even liberal (by the american
definition). and for those sad sacks holding on to the community
organizer theme, the right wing has community organizers too. they run
crisis pregnancy centers and local chambers of commerce and the racist
minutemen in Arizona. it's time to stop kidding yourself about who the
president is and what side he's on.

The trouble with being poor is that it takes up all of your time.
Willem de Kooning