DeeK's Resume

You and I may just be speaking to one another, but my response is a little too long for the comment box.

You may even know this one already. Network Commerce, DBA under many names such as Shopnow.com and other names was a total sham. The executive assistant was fucking the slimy boss and everyone knew it. The CEO was a middle-aged black man, but if you were a pretty white girl in your 20s, you could probably get a high-paying job. Of course, the company was buring through start-up cash and offering nothing.

I get hired as a customer service rep, dealing with telephone and email. After a time, the company chose a new credit-card processing company to handle transactions, mostly based on the payment the company actually paid, in cash, for Network Commerce to try the system. In the long run, the new comapny did a good job, but people where I worked with did not know how to set up the new software properly. The resullt was that small-business owners were getting charged twice or thrice for the auto-pay tied to their credit cards. People were getting charged again because the new system was validating their payment incorrectly though funds were sufficient. After a second or third charge, banks of these customers were accessing insufficient fund fees and the like, and other purchases on the cards failed because of the bogus charges from my company. It took about two weeks to figure out where the problem came from, but of course all arrows pointed back to us.

We, of course, received an avalanche of angry emails, more than our six-person team could answer. Every phone call, if they got through, was venomous vitirol. The executive decision after a time was to basically erase about two weeks of email. People were calling in asking whether we had received their emails and we could likely answer honestly, no.

Eventually, the program was figured out and solutions applied, but what an adventure!

Man, that was long... Did I tell about my stint for the Urkranian Daily Newspaper?